Privacy policy (GDPR)
Personal Data Protection Policy
We are concerned about the protection of your privacy and in particular your Personal Data. We have established this Data Protection Policy in order to inform you who visit the website https://www.luxlikehome.com/ regarding the type of data that are processed, the purpose of their collection and general processing, how your data are processed and the recipients thereof, your rights and choices, as well as how to contact us for any issue you may have in relation to your personal data.
This Data Protection Policy includes:
Information about the Data Controller of your personal data.
The type of data we collect about you.
The purpose for collecting and processing your personal data and the lawful basis for processing it.
The security measures we take to protect your personal data,
The period of time we keep your personal data.
Information about your rights and how to exercise them.
Data Controller:
The Sole Proprietorship with the name “LUXLIKEHOME E.E.”, which is located in Thessaloniki, on no. 12 Kaisarias Street, P.O. Box 54454.
Phone: +30 6936710075
E-mail: [email protected]
Information we collect
“Personal Data” is any information that can be used to identify a natural person. LUXLIKEHOME collects such information when you use, or interact with, our website. Specifically:
If you are a visitor to the website and our official social media accounts
Through the contact form on our website, in order to serve any requests and clarification questions on issues related to the services provided by us or if you need help with a house or service, you will be asked to enter the name of the property, the check in and check out dates, your full name, your telephone number, your country and your e-mail address. Optionally, you will be asked to enter your home address, your city and your postal code.
Furthermore, through the form receive an offer to contact us in case you have a property in Greece and you want us to manage it for short term rental, you will be asked to enter your full name, country, city, telephone number and e-mail address. Optionally, you will be asked to enter your address, postal code and the type of property you own.
Also, when you communicate with us on our company’s social media (Facebook and Instagram), you provide us with your personal identification and contact data, which we process on a case-by-case basis solely for the purpose of serving your request.
Data collection by automated means
Log files
When you visit our website, certain data is automatically collected by our server and recorded in special files (log files).
The purpose of storing this data is to monitor the security of the information and services of our website, to ensure the possibility of investigating any online attacks and incidents and to support any relevant legal claims.
The legal basis for the above processing is article 6 par. 1 (f) of the GDPR, which allows us to process data when it is necessary to achieve the legitimate interests of our company LUXLIKEHOME.
Logs are kept for a period of 12 months and may be disclosed to third party processors for the purpose of website management and to the competent authorities in case it is deemed necessary for the investigation of any cyber-attack and incident. Data which is being investigated or used in the context of legal claims shall be kept for the period of time required for these purposes.
Cookies
Further, during your interaction with our Website, certain data is automatically collected from your device or web browser (“cookies”). Through the use of cookies, small text files containing information used by websites make your user experience on our Website more efficient.
Detailed information about the type of data collected by automated means can be found in our Cookies Policy.
Information relating to minors
Our Website and Services are not intended for use by minors under the age of 15. LUXLIKEHOME does not collect Personal Data of minors under 15 years of age without consent from a parent or guardian. In any case, LUXLIKEHOME Company deletes any Personal Data of a minor under 13 years of age. If you are a parent or guardian of a child under the age of 13 and you are concerned that your child may have provided us with personal data, please contact us at [email protected].
Why do we use your Personal Data?
We use your data in order to:
To respond to requests for information about the services we provide to you.
To deal with any complaints you may have about our services to you.
To create, store and maintain a database of our customer base and analyse it (including maintaining through updates our contact list).
To satisfy your rights in relation to your personal data.
To ensure the security of transactions.
For business analysis and improvements to our business and our services, such as marketing our services and optimising them and optimising your experience and your service from us.
For market research, statistical analysis, to develop marketing strategies and manage marketing campaigns (including collecting statistics on our website traffic).
To carry out detection, prevention and response to fraud or other illegal activities.
To protect the rights, property of our own or third parties.
Other purposes: we may use your data in other ways. In this case, we will provide specific notices to inform you when we collect the data, and we will obtain your consent prior to processing where required.
In order to achieve these purposes, we will only collect and generally process data that is compatible with the purpose of the processing.
To whom do we transfer your personal data?
The personal data we collect may be transferred to third parties. In particular:
To any competent supervisory, public or judicial authority, if required by the applicable legal framework or a court order.
To other third external partners who carry out processing on our behalf and who are bound, as we are, to an equivalent level of protection of your data, such as law firms, financial advisors, advertising companies, providers of IT products and/or services and/or support for all kinds of IT and electronic systems and networks, courier companies, etc.
We do not disclose your personal data to third parties outside the European Union in countries where there is no appropriate data protection regime. However, should such a data transfer need to take place, we will take every possible measure to ensure that your data is treated securely, for example by using Standard Contractual Clauses (SCCs) established by the Commission.
Legal bases for processing your personal data
LUXLIKEHOME relies on the following legal bases when processing your personal data:
Performance of a contract: when the processing of your personal data is necessary for the fulfilment of our obligations arising from the contract.
Legal obligation: where we are required to process your personal data in order to comply with a legal obligation, such as to keep records for tax purposes or to provide information to a public body or law enforcement authority.
Legitimate interest: we may process data about you where we have a legitimate interest in carrying out a lawful activity so as to ensure the continuation of that activity, as long as it does not override your interests; or
Your rights
Your rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) are as follows:
Right of access to your personal data that we process.
Right to rectify incomplete or inaccurate data held by LUXLIKEHOME
Right to erasure of your personal data.
Right to restrict the processing of data.
Right of portability of data to you or to third parties. You may receive, in a structured, commonly used and machine-readable format, your personal data concerning you, as well as transmit it, under the legal conditions, to another controller as long as this does not adversely affect the rights and freedoms of others (only for automated processing of information you have provided us with your consent or for the performance of the contract between us.)
Right to object to the processing of your personal data at any time. LUXLIKEHOME may refuse to comply with this right if it demonstrates compelling legitimate grounds for processing that override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Right to lodge a complaint with the Data Protection Authority (www.dpa.gr) if you consider that your rights are infringed in any way (right to lodge a complaint with the Authority). Postal address: 1-3 Kifissia Avenue, P.C. 115 23, Athens, Greece, telephone +30 210 6475600, email: [email protected].
For any further information, as well as for the exercise of the above rights, please write to 12, Kaisarias Street, Thessaloniki, P.O. Box 54454 or to [email protected]. As a rule, your request will be granted within one month of receipt. The information, any communication and all actions undertaken in accordance with Articles 15 to 22 and 34 GDPR are provided free of charge.
Security and Retention of your Personal Data
We retain your personal data only for the period of time required for the purposes of processing the data, i.e. for the duration of the contract between us, your consent, our legal obligations (such as retention for tax purposes) and our legitimate interest on a case-by-case basis.
The processing of personal data is carried out in a manner that ensures its confidentiality. LUXLIKEHOME implements appropriate technical and organisational measures to ensure an appropriate level of security of your data against the risks of accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access and any other form of unlawful processing.
The data you provide to us is protected by appropriate information security techniques to ensure both its secure transmission over the internet and its secure storage in Information Systems.
We require all third parties who may receive your personal data to have appropriate technical and operational security measures in place to protect your personal data in accordance with Greek and EU data protection legislation.
Special Categories of Data
We ask you not to disclose to us via e-mail or through the contact form your banking data, as well as sensitive personal data. The processing of this category of personal data does not in any way serve the purposes of processing as defined above.
Links
Our website contains links to other websites. This privacy statement does not apply with regard to the user’s access to other websites. Please refer to the privacy policies of these websites for more information on how they handle your data.
The Controller is not responsible for the content and services of other third parties to which it refers through their links, hyperlinks or banners (including, without limitation, social networking sites such as e.g. Facebook, Instagram). The Data Controller does not guarantee and cannot control the availability, content and privacy policy of the linked website. Therefore, for any problem encountered when visiting/using them, you should contact the respective websites that are solely responsible for the provision of their services. Access using the links provided to the website in question is the sole responsibility of the user.
Updating this policy
The last update of this policy was made on 7/3/2023
Please note that this policy may change from time to time. If we decide to change our policy we will inform you via notifications that will appear on our website.
In the event that we decide to materially vary our processing of your personal data, you will receive prior notice, or where required, your consent will be sought before the new policy is implemented.
Contact
If you have any questions or comments regarding this policy and our practices, please do not hesitate to contact us at [email protected]